USTRG Technology Recycling Privacy Policy

Protection of our Customer Information 
USTRG understand the importance of privacy to our customers and website visitors.  USTRG ltd. Will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide USTRG services to the customer.

We collect and store information about every asset that we handle so that we can efficiently provide the asset retirement services required by our customers. We use information about our customers, their assets, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill contracts, accomplish the billing function, and comply with government regulations

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide USTRG services to our customers.

Some of the information collected by USTRG is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonym zed data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the customer, or the recipient of customer shipments, to resolve a question or provide shipment status information.

Links to Other Sites 
USTRG website may contain links to external websites as a convenience to the user. The inclusion of any link does not imply USTRG endorsement of the external site company, its web site, or the products and services it promotes and sells. USTRG is not responsible for the privacy practices or the content of such Web sites.

Security and Integrity of Information 
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

USTRG website is currently located in the United States. USTRG website, and their supporting systems, employs generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Retention of Customer Information 
we retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about the disposition of the equipment that USTRG is contracted to retire, including models/serial numbers and addresses of origin, so that we can issue Certificates of Recycling and Data Destruction when applicable and comply with Local, State, and Federal environmental regulations. We carefully dispose of records and delete information when retention periods expire.

USTRG Web Site 
the following paragraphs describe our commitment to the protection of personal information as it applies to the USTRG Web sites at www.ustrg.com

Information we collect and how we will use it 
Users can visit most areas of the USTRG Web site without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some personal information in these situations.

Client Access and Contact Us 
Visitors to our sites can, if they choose, participate in the interactive functions available at "Client Access" and "Contact Us". Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers. With approval, we may also send e-mails to registered users about USTRG products, services and special offers that we think may be of interest. We will allow users to choose to discontinue (opt-out) receiving such e-mails from USTRG at any time by submitting a request via e-mail to: info@ustrg.com. There are certain e-mails that USTRG may continue to send to registered users. For example, USTRG may use e-mail to deliver information that users request. USTRG may also use e-mail to provide details about customer account(s) and operational information regarding existing products, services and systems.

USTRG Web Site Applications 
Users of applications on USTRG web site that enable the purchase of products and services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.

IP Addresses 
USTRG Web site collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.

Cookies 
Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the Web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser.

We may use cookies (1) to keep track of customer status, business information and preferences, (2) to administer Web site preferences and other information provided by users visiting our website, and (3) to understand visitor usage, on an anonymous basis, of our website.

Review, Modification, and Deletion of Personal Information 
Participants in the Client Access program can review, modify, or delete the information previously provided at the registration site by editing their Profile information. Users should note that USTRG will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs.

Assent USTRG’s Web site signifies your assent to the USTRG Technology Recycling Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Please check this page periodically
Your continued use of for changes.

Quality, Safety and Environment Policy (QSE)

USTRG is committed to quality, environment, health, safety, and responsible recycling and as such the following is our policy:

Quality and customer satisfaction:

  • Ensure customers are satisfied with their orders and receive exactly what they expected

  • Ensure purchased product is shipped as described

  • Provide customers with a positive shopping experience. Communicate well with the customer

  • Ship product on time

  • Provide customers returning product with an efficient and effective warranty process

  • Sell quality items that work as described.

     

    Environmental, health, and safety:

  • Ensure employees wear all safety equipment provided where instructed

  • Keep the forklift out of human traffic zones

  • Always report any incidents, hazards, and near misses

  • Comply with relevant legal requirements

  • Prevent pollution

  • Prevent injury and illness.

     

    Data destruction:

  • Take responsibility for all customer data that we receive

  • Ensure that no customer data leaves the building once it has been received by USTRG

  • Ensure the quality of our data destruction processes.

     

    Reuse:

  • Our main focus is to reuse electronic products and extend its lifecycle

  • Where able refurbish product in order to prevent it from getting into the waste stream.

     

    Recycling:

  • If unable to reuse or recover a product, we are committed to ensuring the product is recycled responsibly through R2 compliant downstream vendors

  • We will take all practical steps to separate as appropriate, through manual dismantling and/or mechanical processing, the materials and equipment and components that are not directed to reuse or refurbishment and direct them to properly equipped materials recovery facilities

  • We will not direct material to incineration, energy recovery, or land disposal facilities unless no reuse or recycling options are available.

     

    Legal compliance:

  • We are committed to complying with all relevant legal requirements including state, federal, and city that relate to our scope of work including OHS, environmental, and data privacy laws and regulations.

     

    Improvement:

  • We are committed to complying with our management system, the USTRG Manual

  • We are committed to improve our performance in the areas of quality, safety, environmental, and responsible recycling

  • We are committed to continual improvement of our USTRG Manual.

     

    The above policy will be part of the employee handbook and a copy placed on the noticeboard. The policy will also be available to external parties via the website and on request.